FAQ

Restricted Items list for International Courier Service

 

Strictly Prohibited many items as per law, which you cannot send. Shortlisted items are restricted for international courier parcel for your awareness. These items will not sending to the other country by activexinternationalcourier.com and we request you to contact us if you have any questions connected to what you dispatch and what you can’t send.


The below listed items are restricted and might not be accepted by our courier partners and also by law.

  1. Alcohol
  2. Fruits and vegetables
  3. Expensive Jewellery
  4. Lottery Tickets
  5. Food items that require Refrigeration
  6. Dangerous Goods
  7. Radioactive stuff
  8. Antiques
  9. Designer clothing
  10. Human ashes
  11. Bacteria or virus samples
  12. Harmful chemicals
  13. Currency Instruments
  14. Cigarettes/Electronic Cigarettes
  15. Lithium Batteries
  16. Samsung Galaxy Note 7

Many other items, which are restricted but not listed in the above list. Based on the law a particular country to which you want to send your parcel and we will guide you with the items that are prohibited / restricted to courier parcel to your destination country.

 

What services do you offer?
  • International Courier & Shipping 
  • Domestic Courier by Air and by Surface
  • Import
  • Export
  • Cargo by air
  • Customs clearance
Is doorstep pick-up available?
Yes, we offer doorstep pick up your items to be shipped. Contact our customer support for further details to avail of the service.
Is same-day courier service available?

Yes, with the Express courier service it is possible to delivery the parcel on the same day based on the region of the delivery address vision to make a tangible difference in the International Logistics space !

KYC of Shipper is mandatory?

Yes, KYC of Shipper is mandatory for every individual parcel (non-docs) 

For C2C: Aadhar Card Number, Identity Letter For Fragile Items

For B2B: GST & IEC Copy is required

How long can it take to deliver an international courier service in Chennai?
It is based on the destination your courier has to be delivered to. Our courier service takes usually a maximum of 4-5 business days.
Do you offer medical courier services?

Yes, with a prescription and receipt we can deliver medicines

I have a uneven shaped package, can you deliver it?

We can deliver any shaped parcel, we will build a packaging and send it.

How can I track my shipment?
You can easily track your order by just entering your Tracking ID in the tracking column and you will get the information of shipment
When can I get my tracking ID?
After placing your order you will get the Tracking ID on the right side of your login page. And you will get the Tracking ID number to your registered mobile number and email ID.
Will I get an update regarding my shipment?

yes, We will update you at each stage of the shipment through your registered mobile number. You can also check it with your Tracking ID number by entering it on the website.

Do you accept Bulk Bookings / Regular Bookings ?

Yes we accept Bulk Bookings / Regular Bookings, We do have our corporate B2B clients such as Perambur Srinivasa Sweets, Expo Freight, Tropical Agro, Excipient House, Jayaam Galvanizers, RVS Corporation, CMI Machines, Aryan Amusements, Pioneer Windcon Energy, Sri krishna sweets

What is the heaviest package you can deliver?

The heaviest shipment sent is Single piece 150kgs (Overweight charges apply)

What is the largest package you can deliver?

Tanjore painting to London UK and Pooja Stand to Amsterdam

How fast will the shipment?

General transit time is 4-7 business days depending on the country. 

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