General
This policy applies to all services provided by Ahana Logistics India Private Limited (Hereinafter called as Ahana Logistics ), their offices, their agent offices.
Ahana Logistics understands the importance of protecting the privacy of users of the Ahana Logistics website https://www.ahanalogistics.com/ The information collected on the Ahana Logistics website is used to market and improve the services of Ahana Logistics and its subsidiaries’, to improve the content and services on the Ahana Logistics website and make it easier to use and more appropriate to individual users and to contact its users with updates to the web site or for other marketing purposes. Ahana Logistics may use this information, with the users’ permission, for the above purposes.
Ahana Logistics never shares any information obtained on or from the Ahana Logistics website with any other organization, and will not do so in future, unless required by law. Ahana Logistics will not sell information obtained through the Ahana Logistics website to any party or parties.
Certain shipment data will be provided to the authorities of the country of transit or destination for customs and tax clearance or for security screening, as required by the laws of such a country. The information provided would usually include: shipper name and address, receiver name and address, description of the goods, number of pieces, weight and value of shipment.
For more information on this Privacy Policy, please refer to the detailed section on the privacy policy below.
- Information collected about visitors to the Ahana Logistics web site:
The Ahana Logistics web server uses an extended log file format which captures: date and time of visit, referring address (location from which a visitor comes to the Ahana Logistics website), type of Internet browser, and visitor’s IP address.
- Personal Information collected on the Ahana Logistics website:
Several areas of the Ahana Logistics website ask for personal information. They include the username registration, features of managing the user account of the users and registration pages for various online services offered by Ahana Logistics on the Ahana Logistics website. This list may be expanded without notice. In the event that it is expanded, additional information may be required. In these areas, the user’s name, address, email address, billing information, and business profile are requested. This information is collected to help us further develop Ahana Logistics ’s services, to provide users access to various Ahana Logistics ’s internet-based information and product services, and to bill users for those services if users decides to use them.
- Manner of use of the user information collected on the Ahana Logistics website
The information collected through the Ahana Logistics website site helps Ahana Logistics identify the type of web site content the customers value most. Ahana Logistics uses this information to market and improve the Ahana Logistics website and its services. Ahana Logistics also uses this information to send you email notifications about updates to the Ahana Logistics website, and to contact the users by other means for marketing and other purposes. Ahana Logistics ’s policy is to not give, sell or otherwise distribute the information collected through this site to third parties outside of Ahana Logistics and its subsidiaries (unless required by law); provided, however, in some cases Ahana Logistics may use suppliers to assist Ahana Logistics in collecting, using or otherwise processing for Ahana Logistics ’s benefit the information obtained through the Ahana Logistics website. Ahana Logistics ’s practice requires its suppliers to conduct such activities consistent with this policy and Ahana Logistics ’s requirements of maintaining privacy of Ahana Logistics ’s customers.
- Use of third-party links on the Ahana Logistics website
Parts of the Ahana Logistics website consist of products and services hosted by subsidiaries and third-party businesses. When users leave the Ahana Logistics website to visit one of these sites, the only information transferred to the third-party is the fact that the user came from the Ahana Logistics website.
This practice allows the third-party to monitor their website traffic, but does not provide them with any information about the users of the Ahana Logistics website. Ahana Logistics is not responsible or liable for the independent privacy policies of third-party sites. Users are advised to consult the privacy policies at those third-party websites to determine how the user’s information may be used.
- Cookies, their functionality on the Ahana Logistics website, how to remove them from the user’s hard drive:
A cookie is a series of data characters that, when programmed into a website, is placed by the web server into the browser’s application folder on the user’s computer. Once placed onto the user’s computer, the cookie will allow the web site to “recognize” you as a unique user of the website.
Cookies help Ahana Logistics with the capability to personalize information for certain segments of its customer base. They are also used to allow Ahana Logistics the opportunity to associate individual customers with their information profiles. For example, through the use of cookies, the Ahana Logistics website username can “remember and auto fill” your user ID when user’s login their Ahana Logistics website Login username on the Ahana Logistics website from their computer.
Cookies can be removed from a user’s hard drive. Also, depending on what type of web browser and what browser version the user of the Ahana Logistics website is using, users may be able to change the properties on their cookie file so that cookies are not used or saved. Please check with the browser provider for more information on removing cookies.
- SECURITY ALERT- SPAM MAILS
Fraudulent Email Alert:
You may be receiving reports of fraudulent emails with the subject lines “Shipping Confirmation,” “Verify Info,” Promotion gifts and cheques” “Some important information is missing” and “Please fulfill the documents attached to verify your identity.” The fraudulent email may have an attached file that may contain a virus or other malware.
If you receive a message matching this description below, do not open the email or click on the attachment. Delete the email immediately or forward it to Ahana Logistics ’s IT team & Vigilance team.
Ahana Logistics does not request, via unsolicited mail or e-mail, payment or personal information in return for goods in transit or in Ahana Logistics custody. If the fraudulent email resulted in financial loss, you should contact your banking institution immediately through the appropriate channels. Ahana Logistics is not responsible for any charges or costs incurred as a result of unauthorized or fraudulent activity that abuses the Ahana Logistics name, service marks and logos.
Common Warning Signs of Online Scams:
Unexpected requests for money in return for delivery of a package, gifts from a promotion company, often with a sense of urgency.
Requests for personal and/or financial information.
Links to misspelled or slightly altered Web-site addresses (Ahana Logistics .Com, Ahana Logistics Express.in etc.)
Spelling and grammatical errors or excessive use of capitalization and exclamation points.
Claims that you have won a large sum of money in a lottery or settlement.
Cancellation
- Cancellation by Customer: Once a shipment is dispatched from the location where the package is dropped off, the service cannot be cancelled by the customer. In case of requests for shipment cancellations, Ahana Logistics reserves the right to accept or reject requests for shipment cancellations for any reason whatsoever. If Ahana Logistics approves cancellation of shipment, Ahana Logistics shall refund the entire amount to you instantly.
- Cancellation by Ahana Logistics : There may be certain shipments that Ahana Logistics and or its partners are unable to accept or accept but unable to service and these may need to be cancelled. Some situations that may result in service being cancelled (but not limited to) are 1) the non – availability of the delivery service to the address to which customers package is required to be shipped, 2) Inaccuracies or errors in package content information specified by customer or agent, identified as prohibited by Ahana Logistics ’s compliance department. Ahana Logistics will contact you if all or any portion of your order is cancelled or if additional information is required to ship your order. If your order is cancelled after your credit card or bank account has been charged, the said amount will be reversed back in your credit card / bank account. If the shipment had to be canceled due to a mistake on your part, Ahana Logistics reserves the right to determine the refund amount. A promo code, once used shall not be refunded in case of cancellation of order either by Customer or Ahana Logistics .
- You agree not to dispute the decision made by Ahana Logistics and accept Ahana Logistics ’s decision regarding the cancellation.
- Note: Our privacy and cancellation policy may change at any time without prior notification. To make sure that you are aware of any changes, kindly review the policy periodically. This Privacy Policy shall apply uniformly to Ahana Logistics desktop website, Ahana Logistics mobile WAP site.